Policies

Policies and Procedures

Welcome to eHome. Please read all documents thoroughly. Complete the documents where necessary so that you are prepared to discuss any questions with your therapist during your first session.

1. RELEASE OF INFORMATION FORM

All information obtained/derived during the course of treatment is fully confidential; disclosures you share with your therapist are confidential unless you have SIGNED a consent form to release part or all of the information.

Therefore, to either release or obtain information from a specific individual or agency, a Release of Information must be obtained. Exceptions to this guideline include instances when 1) the patient is a clear danger to (a) themselves or (b) others and, 2) instances when the patient is a minor (under the age of 18) and reports that he or she is or has been a victim of physical or sexual abuse, and 3) there is any suspected abuse to a child or adult.

In addition, cases are occasionally discussed by the eHome staff to obtain feedback and provide alternative treatment plans and continuity of care (e.g. your therapist, if unlicensed, will discuss your case with his or her Clinical Supervisor).

2. LENGTH OF SESSION

eHome Counseling sessions are varied in length dependent upon the program in which you are enrolled.

3. FEES AND PAYMENT

All fees must be paid online prior to receiving services.

4. INSURANCE

eHome Counseling does not participate with any insurance companies. Clients are encouraged to submit receipts from eHome Counseling to their insurance company if clients want reimbursement from insurance.

5. CANCELLATIONS AND MISSED APPOINTMENTS

When an appointment is scheduled, that time is reserved for you. If the appointment is missed or cancelled without sufficient notice, the therapist is unable to make use of that time. Please contact your counselor as soon as possible to reschedule your session. Because your session is paid for prior to the appointment, no cancellation fee is incurred; however we ask for your consideration of our counselors when missing an appointment.

Therefore, sessions must be cancelled at least 24 hours in advance or the regular fee for that session will be charged. For those who pay monthly for group therapy, there are no refunds for missed sessions.

6. TELEHEALTH COUNSELING

Telehealth counseling is unique from standard in-person counseling. Because of this, there are specific considerations of which you should be aware. When logging in to your session, it is beneficial for you to not select your username and password be auto-filled or remembered. This is a measure to protect your security. To protect your secure and private information, it is recommended that you only participate in counseling sessions via a private internet connection on a password protected device. Please be ready for your counseling session at the time of the session, preferably a few minutes early so you can benefit from the full length of the session.

Video counseling communication is slightly different from in-person counseling; please do your best to minimize background noise (i.e. television, music, chatter, etc). We understand that this is not possible in every circumstance, but it will contribute to clear communication. Your counselor will make these same considerations. In order to participate in a video counseling session, you will need a working computer, phone, tablet, or related device that can access the internet, and has functioning camera and audio systems. While one of these personal devices is preferable, you can access internet and computer services at most public libraries. Be knowledgeable of any stipulations your workplace may have regarding scheduling a tele-counseling session during working hours. Our counselors will do their best to be present and available during your sessions, but eHome cannot ensure against any technological failures. While it is inconvenient, technological failure is a possibility. Please only contact your counselor through the means they provide.

We trust that your involvement within our Clinical System will be helpful to you. If you have any questions regarding these arrangements or other aspects of your relationship with us, please discuss them with your therapist or his or her Clinical Supervisor.

HIPPA PRIVACY NOTICE OF EHOME COUNSELING

THIS NOTICE DESCRIBES HOW MENTAL HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

THIS NOTICE GIVES YOU INFORMATION REQUIRED BY THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (HIPAA) that prescribes legal duties and privacy practices to protect the privacy of your individual identifiable health information; this is, Protected Health Information (PHI), as that term is defined in the HIPAA under Information.

THE EFFECTIVE DATE OF THIS NOTICE IS JUNE 27, 2016. eHome is required to follow the terms of this Notice until it is replaced. eHome may make changes to the terms of this Notice at any time. Upon your request, we will provide you with a copy of the current Notice. eHome reserves the right to make the changes apply to your Information maintained in my files before and after the effective date of the new Notice. The following is a general description of how Federal and State law permits us to use and disclose your Information.

Purposes for which eHome May Use or Disclose Your Mental Health Information with your Consent eHome may request your consent for the use and/or disclosure of your Information for treatment, payment or health care operations as described below:

  • Treatment. eHome will use and disclose your Information to provide, coordinate, or manage your mental health care and any related services. eHome may disclose your Information to physicians, therapists, other mental health providers, or other health care providers with eHome who are treating you or assisting in your diagnosis, treatment, or recovery.
  • Payment. All payment is conducted directly with eHome. You may submit payments to your insurance company in an attempt to be reimbursed. eHome does not guarantee reimbursement from any insurance company or managed care organization.
  • Mental Health Care Operations. eHome may use or disclose as needed your Information in order to support delivery of mental health care services. eHome may use or disclose your Information, as necessary, to contact you to schedule an appointment or remind you of your appointment.
  • Business Associates: eHome may share your Information with third party Business Associates who perform various administrative services. Whenever an arrangement between a Business Associate and eHome involves the use or disclosure of your Information, we will have a written contract that contains terms that will protect the privacy of your Information.
  • Health Care Services: Your Information may be used and disclosed to contact you and to give you information about treatment alternatives or other health benefits and services that may be of interest to you.

Uses and Disclosures With Your Verbal Consent

Your Information may be disclosed to a family member, friend, or other person designated by you or as designated by the law, if you verbally agree.

Uses and Disclosures with Your Written Authorization

Except as provided below, your Information will not be used for any non-routine purposes unless you give your written authorization to do so. If you give written authorization to use or disclose your Information for a purpose that is not described in this Notice, then, with certain exception, you may revoke it in writing at any time. Your revocation will be effective for the Information eHome maintains, unless eHome has taken action in reliance on your authorization.

Uses and Disclosures Without Your Consent

  • As required by law;
  • To comply with legal proceedings, such as a court or administrative order or subpoena;
  • To law enforcement officials for limited law enforcement purposes;
  • To a coroner, medical examiner, or funeral director about a deceased person;
  • To avert a serious threat to your health or safety or the health or safety of others;
  • To a governmental agency authorized to oversee the mental health care system or government programs;
  • To federal officials for lawful intelligence, counterintelligence, and other national security purposes; and
  • To public mental health authorities for public health purposes.

Your Rights

  • You may make a written request to me to do one or more of the following concerning your Information:
  • Put additional restrictions on use and disclosure of your Information.
  • Communicate with you in confidence about your Information by a different means than eHome is currently doing.
  • See and get copies of your Information.
  • Receive a list of disclosures of your Information that eHome has made for certain purposes for six (6) years prior to your request (after April 14, 2003), with certain exceptions permitted by law, which includes exceptions for disclosure made directly to you or made pursuant to your authorization.

If you want to exercise any of these rights or require further information about privacy practices, please contact me at the address below. In certain instances, eHome is not required to agree to your request. eHome will give you necessary information and forms for you to complete and return to request your Information. eHome is permitted, by law, to charge you a fee for copying any documents requested in accordance with your rights as listed above. (Fee $1.00 per page.)

Complaints

If you believe that eHome violated your privacy rights, you have the right to complain to me or to the Secretary of the U.S. Department of Health and Human Services (DHHS). You may file a written complaint with me at the address below. An individual must file a complaint within 180 days of when he/she knew or should have known that the act or omission occurred, unless the time limit is waived by the Secretary of DHHS. eHome will not retaliate against you if you choose to file a complaint.

Contact Address:
eHome Counseling, LLC
1208 E Churchville Road
Suite 300
Bel Air, MD 21014
1-800-380-6974